Privacy Policy
Effective Date: January 1, 2026
SonShine Dry Cleaners respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information, schedule or purchase services, use our online customer portal, respond to our advertising, or otherwise interact with our business.
By using our website, online portal, or services, or by providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Business Information
This Privacy Policy applies to SonShine Dry Cleaners and our website:
Website: sonshinedrycleaners.com
Our primary full-service location is:
SonShine Dry Cleaners
555 Hwy 965
North Liberty, IA 52317
Phone: 319-665-2393
Email: sonshinedrycleaners@gmail.com
We also operate a self-service location at:
SonShine Dry Cleaners
741 Mormon Trek Boulevard
Iowa City, IA 52246
Phone: 319-665-2393
2. Information We Collect
We may collect personal information that you voluntarily provide when you:
Complete a website contact form
Request information about our services
Schedule or book a service
Create or use an online customer portal account
Submit an order or service request
Provide a payment method
Respond to an advertisement
Communicate with us by email, telephone, text message, or another method
Visit one of our locations
Otherwise interact with our business
The personal information we may collect includes:
First name
Last name
Email address
Phone number, when provided
Subject of your inquiry
Information included in messages or contact-form submissions
Account and portal login information
Appointment, booking, pickup, delivery, or service-request information
Information about garments, household items, or services requested
Order history and transaction information
Order-status and customer-service communications
Billing and payment information
Any other information you choose to provide
Please do not submit sensitive personal information through our general website contact form unless it is necessary for us to assist you.
3. Information Collected Automatically
When you visit our website or interact with our online services, certain information may be collected automatically through cookies, pixels, tags, analytics tools, log files, and similar technologies.
This information may include:
Internet Protocol address
Browser type
Device type
Operating system
General geographic location
Pages viewed
Links clicked
Website features used
Time spent on the website
Referring website, advertisement, or traffic source
Date and time of visits
Interactions with website forms, advertisements, booking features, and portal links
We may use this information to understand how visitors use our website, improve website performance, measure advertising results, identify technical issues, maintain security, and improve our services and marketing.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies.
Cookies are small files placed on your computer, mobile device, or browser that help websites function, remember preferences, analyze website activity, and measure advertising performance.
We may use cookies and similar technologies to:
Operate and maintain the website
Remember visitor preferences
Understand website traffic and visitor behavior
Measure the effectiveness of advertising
Track contact-form submissions and booking activity
Identify the source of customer inquiries
Improve our website and services
Show relevant advertising
Prevent fraud, spam, misuse, and security incidents
Depending on your browser or device settings, you may be able to block, limit, or delete cookies. Disabling cookies may affect the availability or functionality of certain website features.
5. Analytics and Advertising Tools
We may use third-party analytics, website-management, and advertising technologies, including:
Google Analytics
Google Tag Manager
Google Ads
Meta Pixel
Facebook and Instagram advertising tools
Website analytics tools
Social-media platforms
Conversion-tracking technologies
These services may use cookies, pixels, tags, or similar technologies to collect information about visits to and interactions with our website.
We may use this information to:
Measure website traffic
Understand visitor behavior
Track advertising conversions
Evaluate marketing campaigns
Improve our website and advertising
Identify which advertisements or sources result in customer inquiries
Reach prospective customers who may be interested in our services
Limit irrelevant or repetitive advertising
Third-party platforms may process information according to their own privacy policies and terms.
6. How We Use Personal Information
We may use the information we collect to:
Respond to inquiries and contact-form submissions
Provide requested information about our services
Create and manage customer accounts
Schedule appointments, pickups, drop-offs, or other services
Process and fulfill customer orders
Provide dry-cleaning and garment-care services
Communicate about garments, orders, services, pickups, or account activity
Notify customers when an order is ready
Process payments and maintain billing records
Provide customer service
Maintain customer and transaction records
Manage bookings and service requests
Operate and improve our website and online portal
Measure advertising and marketing performance
Respond to prospective customer leads
Prevent fraud, spam, misuse, and security incidents
Comply with legal, tax, accounting, regulatory, and business obligations
Protect our rights, customers, employees, property, and business
7. Customer Portal and Account Information
Customers may be able to create or use an online portal account to manage services, view account or order information, communicate with us, and provide or update payment information.
When you use the portal, we or our service providers may collect and process:
Your name
Email address
Telephone number
Account credentials
Customer or account number
Service and order history
Pickup and delivery information
Payment-method information
Billing and transaction records
Communications related to your account or services
Customers are responsible for maintaining the confidentiality of their portal login credentials and for notifying us if they believe their account has been accessed without permission.
8. Email Communications
We may use your email address to:
Respond to inquiries
Provide requested information
Confirm bookings or service requests
Communicate about your account
Provide order-related updates
Notify you when an order is ready
Send receipts, statements, or payment information
Provide customer-service communications
SonShine Dry Cleaners primarily uses marketing communications to reach prospective or new customers. We generally do not use current customer information for ongoing promotional campaigns unless the customer has submitted a marketing form, requested promotional information, or otherwise consented to receive marketing communications.
Marketing emails may include instructions for unsubscribing. You may also ask us to stop sending marketing emails by contacting:
sonshinedrycleaners@gmail.com
Unsubscribing from marketing emails will not prevent us from sending necessary non-marketing communications concerning an active order, payment, account, pickup, booking, or requested service.
9. Text Message Communications
When you provide your telephone number and consent to receive text messages, we may send messages related to:
Pickup or delivery coordination
Order status
Notifications that an order is ready
Appointment or booking information
Account or payment information
Customer-service questions
Requested service information
Promotional information, when separately authorized
Message and data rates may apply. Message frequency may vary.
You may opt out of marketing text messages by replying STOP. You may reply HELP for assistance or contact us at sonshinedrycleaners@gmail.com.
Consent to receive marketing text messages is not a condition of purchasing services.
Opting out of marketing text messages may not prevent us from contacting you through other appropriate methods regarding an active order, payment issue, account, requested service, or other necessary non-marketing matter.
10. Online Booking and Customer-Management Systems
We may use third-party online booking, scheduling, customer relationship management, communication, order-management, or business-management platforms.
These systems may help us:
Receive and manage inquiries
Maintain customer records
Manage customer portal accounts
Coordinate appointments, pickups, or services
Track orders
Send order-status communications
Store customer preferences
Process payments
Deliver email and text-message communications
Maintain transaction and service records
Information submitted through these systems may be processed and stored by the third-party provider on our behalf.
11. Payment Information and Automatic Charges
Customers may make payments online through a customer portal or other payment system.
Customers may also have the option to place a debit card, credit card, or other payment method on file. When authorized by the customer, the payment method may be automatically charged for completed services, outstanding balances, recurring services, or other charges associated with the customer’s account.
Payment information may be collected and processed by a third-party payment processor, portal provider, point-of-sale provider, financial institution, or other payment service.
SonShine Dry Cleaners may not directly receive or store the complete debit card, credit card, or bank-account number when a third-party processor manages the transaction. The payment provider may securely store or tokenize the payment method on our behalf.
We may retain limited payment and transaction information, including:
Customer name
Billing contact information
Transaction date
Amount charged
Services purchased
Payment status
Receipt or invoice information
Last four digits of the payment card
Card type
Payment authorization records
Records showing that a payment method is on file
By placing a payment method on file or authorizing automatic payment, the customer authorizes SonShine Dry Cleaners and its payment providers to charge that payment method in accordance with the customer’s service agreement, order, account authorization, or other applicable payment terms.
Customers should contact SonShine Dry Cleaners with questions about charges or to request changes to a payment method on file.
12. Outside Service Providers
SonShine Dry Cleaners may work with third-party service providers to perform certain cleaning, preservation, restoration, specialty-care, repair, technology, payment, fulfillment, or related services.
We do not list every individual service provider in this Privacy Policy because those providers may change over time.
When reasonably necessary to provide a requested service, we may disclose relevant information to a service provider, including:
Customer name
Contact information
Customer or account number
Order information
Garment or item information
Requested service details
Pickup, delivery, or fulfillment instructions
Payment or transaction status
Other information reasonably necessary to complete the service
We limit the information shared to what is reasonably necessary for the provider to perform services on our behalf or complete the customer’s requested order.
Service providers are not authorized by SonShine Dry Cleaners to sell or rent customer information or use it for unrelated marketing purposes.
13. Marketing and Technology Providers
We may disclose information to trusted providers that assist us with business operations, including:
Website hosting and website-management providers
Showit and related website technology providers
Marketing and advertising agencies
Google and Meta advertising platforms
Analytics and conversion-tracking providers
Customer relationship management platforms
Email service providers
Text-messaging providers
Online booking and customer-portal providers
Payment processors and point-of-sale providers
Form-processing providers
Spam-prevention and security providers
Cloud-storage and technology providers
Business consultants, accountants, attorneys, and other professional advisers
These providers may access information only as reasonably necessary to provide their services, subject to their own agreements, security practices, privacy policies, and legal obligations.
14. Advertising Leads
When you respond to an advertisement, complete an advertising lead form, request information, or submit information through an advertising platform, your information may first be collected by that platform and then delivered to SonShine Dry Cleaners.
This may include forms and advertising offered through:
Google Ads
Facebook
Instagram
Meta advertising platforms
Other online advertising services
Information submitted through an advertising platform may be delivered to:
SonShine Dry Cleaners
Our customer relationship management system
Our email or text-messaging platform
Our authorized marketing provider
We may use advertising-lead information to:
Respond to your request
Provide information about our services
Follow up with prospective customers
Schedule a service
Measure marketing performance
Improve our advertising
15. Marketing Agency Access
SonShine Dry Cleaners may authorize a marketing agency or marketing service provider to assist with:
Website forms
Advertising campaigns
Lead management
Analytics
Conversion tracking
Email systems
Text-message systems
Customer relationship management
Marketing reporting
Website updates
Authorized marketing providers may access information submitted by prospective customers only as reasonably necessary to perform services for SonShine Dry Cleaners.
They are not authorized by SonShine Dry Cleaners to sell, rent, or use customer information for their own unrelated purposes.
16. When We May Disclose Information
We may disclose personal information:
To provide or fulfill a requested service
To process payments or maintain a card on file
To service providers working on our behalf
To manage bookings, orders, pickups, or customer communications
To operate our website, customer portal, CRM, and business systems
To conduct and measure advertising
When required by law, subpoena, court order, or legal process
To cooperate with law-enforcement or regulatory authorities
To investigate fraud, abuse, theft, security incidents, or unauthorized activity
To protect the rights, safety, property, and interests of SonShine Dry Cleaners, our customers, employees, or others
In connection with a merger, acquisition, financing, reorganization, sale, or transfer of the business or its assets
With your consent or at your direction
17. Sale or Rental of Personal Information
SonShine Dry Cleaners does not sell or rent customer personal information.
We do not provide customer contact information to unrelated third parties in exchange for money.
We may disclose information to service providers that perform legitimate services on our behalf, such as payment processing, order fulfillment, specialty cleaning, website operation, analytics, advertising, CRM management, and customer communications.
Certain online advertising or analytics activities may be treated as “sharing,” “targeted advertising,” or a similar activity under some privacy laws because cookies, pixels, or similar tools allow advertising platforms to receive information about website activity.
Visitors may be able to limit certain tracking through browser settings, device settings, cookie controls, or the privacy settings offered by the applicable advertising platform.
18. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include:
Limiting access to authorized personnel and service providers
Using password-protected systems
Using reputable website, portal, payment, booking, CRM, and communication providers
Maintaining account-access controls
Using third-party payment systems designed to protect payment data
Monitoring for spam, misuse, and suspicious activity
Limiting information disclosed to service providers
Maintaining customer and transaction records in appropriate business systems
No website, email system, text-message system, payment system, portal, database, or internet transmission method can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
19. Data Retention
We may retain personal information for as long as reasonably necessary to:
Respond to inquiries
Provide and fulfill services
Maintain customer accounts
Process and document payments
Maintain order and transaction histories
Communicate about active or completed orders
Meet tax, accounting, insurance, legal, and regulatory requirements
Resolve disputes
Enforce agreements
Prevent fraud, misuse, or unauthorized charges
Protect our legal and business interests
Information may be deleted, anonymized, or securely disposed of when it is no longer reasonably necessary, subject to applicable legal, financial, operational, and record-retention requirements.
20. Your Privacy Choices
You may contact us to request that we:
Provide information about personal information we maintain about you
Correct inaccurate information
Update your contact information
Delete certain personal information
Stop sending marketing emails
Stop sending marketing text messages
Update or remove a payment method on file, subject to outstanding balances or applicable payment terms
Limit certain uses of your information
Some requests may be subject to identity verification and legal, financial, operational, fraud-prevention, security, or record-retention requirements.
To submit a request, email:
sonshinedrycleaners@gmail.com
Please include enough information for us to reasonably identify you, locate the applicable records, and understand your request.
21. Social-Media Links
Our website may include links, buttons, or features associated with social-media platforms.
When you click a social-media link or interact with a social-media feature, the applicable platform may collect information about your visit according to its own privacy policy.
SonShine Dry Cleaners does not control the privacy or security practices of third-party social-media platforms.
22. Third-Party Websites and Services
Our website, portal, advertisements, emails, or text messages may contain links to third-party websites, booking systems, payment processors, social-media platforms, mapping services, or other services not operated by SonShine Dry Cleaners.
We are not responsible for the privacy, security, content, or information-handling practices of third-party services.
We encourage you to review the privacy policies and terms of any third-party website or service you use.
23. Children’s Privacy
Our website and services are not directed to children under the age of 13.
SonShine Dry Cleaners does not knowingly collect personal information directly from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
A parent or guardian who believes that a child has provided personal information may contact us at:
sonshinedrycleaners@gmail.com
24. Visitors From Outside the United States
SonShine Dry Cleaners is located in Iowa and primarily serves customers in the United States.
If you access our website or services from outside the United States, your information may be transferred to, processed, or stored in the United States or other locations where our providers operate.
25. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
Our website
Customer portal
Services
Payment practices
Technology
Service providers
Advertising practices
Business operations
Legal obligations
When changes are made, we will update the effective date displayed at the beginning of this policy.
26. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, contact:
SonShine Dry Cleaners
555 Hwy 965
North Liberty, IA 52317
Phone: 319-665-2393
Email: sonshinedrycleaners@gmail.com
Website: sonshinedrycleaners.com
